The Medical Director (MD) under direction of the field management team, is responsible for establishing the medical quality and patient care practiced by all doctors in a given hospital. The MD achieves this through strong leadership and serving as a mentor and role model for the associate veterinarians and staff. A MD should demonstrate a strong work ethic, integrity, and a consistent positive attitude. The MD is also an integral part of the hospital management team responsible for the overall financial performance of the hospital, and helps create and drive the overall direction for the hospital that will achieve positive results. The MD also fulfills all of the duties of a staff veterinarian in addition to the specific responsibilities of Medical Director.
Knowledge, Skills and Abilities
Well-developed interpersonal skills.
Ability to take information obtained from clients, staff, and other sources, discern that which is credible, and assess the hospital and/or a situation objectively.
Ability to multi-task and deal with high levels of stress in an environment of changing priorities.
Is able to take charge, initiate actions, hold people accountable, and delegate responsibilities in such a way as to achieve positive results.
Comfortably and confidently confronts difficult issues with co-workers and is a skilled communicator at multiple levels within VCA.
Is capable of, and willing to work the hours necessary to accomplish the required responsibilities and ensure the smooth operation of the hospital.
Education and Experience:
Doctor of Veterinary Medicine or equivalent from an accredited university.
Stays up to date with changes in veterinary medicine, fulfils VCA requirements for attending local VCA hosted CE, and completes a minimum of 30 hours of accredited CE per calendar year.
Maintains a current DEA license
Standards of Care:
Strives to meet or exceed the VCA and AAHA standards of care.
Medical records are complete, detailed, and signed per VCA guidelines.
Demonstrates commitment to professional integrity and pursuit of excellence.
Practices ethical medicine at all times, and ensures the same from associate doctors.
Ensures positive communication with clients and between doctors. This includes the proper transfer of patient care responsibility between doctors.
Implements information from CMO, RMD, ROD or their representatives.
VCA email and correspondence is processed and addressed on a daily basis.
Is the primary liaison with Antech Diagnostics and maintains an appropriate level of in-house vs. outside lab sample submission.
Treats all patients & clients with care and compassion, remembering that the patient's wellbeing is
the top priority.
Oversees administration and case review of client medical complaints and resolves the
problems when possible, while keeping the RMD and ROD informed of progress.
Staff Management: Professional Staff:
Implements and maintain consistent medical standards and guidelines within the hospital.
Evaluate quality medical/compliance reports on a monthly basis and take steps to improve areas of poor performance.
Organize systems for daily medical rounds and ensure they are consistently conducted.
Review patient records for completeness and accuracy and use as a tool to promote medical excellence.
Regularly discuss cases with doctors and/or staff to optimize patient care.
Ensure that credit for procedures is accurately appropriated, and review the detailed orders to ensure that charges are captured and properly assigned.
Ensure CE requirements are met by all doctors, and that CE attended is relevant to the service mix and needs of the hospital.
Conduct regular doctor meetings.
Internal Number: R-39341
About VCA Animal Hospitals
VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®.