Join our team at Animal Specialty and Emergency Center!
Animal Specialty and Emergency Center of Brevard (FL) is seeking an exceptional hospital manager with depth of veterinary hospital management ideally within specialty and emergency medicine.
Our mission is to provide emergency veterinary and specialty services in a caring environment. Pets and their “parents” are our highest priority, and are both treated with dignity, kindness, and respect by professionals who are passionate about their work.
We partner with our patients' primary care veterinarian to determine the best options for our clients and patients.
Our pet care team works with our clients to offer the best diagnostic and treatment plan for their pet, while respecting their financial needs.
We make every effort to keep our clients informed.
Benefits For Full-Time Team Members Include:
Employer Paid Health and Dental Insurance
Employer Paid Gym Membership
Discounted Pet Care
Continuing Education Allowance
Family oriented, oceanside community
Reasonable cost of living
Several “A” ranked public schools
Growing economy with strong engineering, healthcare and tourism Industries
Home to NASA space program and world’s most active cruise ship port
Abundance of outdoor recreational activities and parks
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with Medical Director and Hospital Leadership Team to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on outstanding, progressive patient care and exceptional customer service. Responsibilities include complete oversight, strategic planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment with all department leads and staff.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff and is a visionary for the forward, progressive growth of the hospital.
Oversees the creation of the hospital schedule and management of labor costs to budget.
Forecasts the operational needs of the hospital: service line development, DVM/Staff growth, physical plant growth/remodel/refresh, equipment additions/replacement, expansion of referral relationships.
Oversees HR Administrator with employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Ensures the quality of internal and external communications inclusive of the referring veterinary community, clients and the community-at-large.
Ensures the functionality of all hospital systems including computer systems, telecommunications, imaging, laboratory and more.
Partners with the Hospital Administrator, Medical Director and department leads to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Ensures accurate tracking and maintenance of current licensure for all DVMs and RVTs.
Establishes and maintains employee management policies and protocols in keeping with state and federal laws and guidelines.
Establishes best practices and protocols to insure the highest level of client service.
Oversees the resolution of client issues and escalations and insures client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Works diligently to manage the hospital’s online reputation through monitoring of reviews, comments and feedback. · Creates and implements the overall marketing plan to maximize hospital’s outreach and growth: referral community, NVA General Practices, community presence and outreach, continuing education events.
Oversees HR Administrator to ensure payroll is accurately completed and submitted for all hospital staff.
Oversees the management of accounts receivable and cash on hand, including performing invoice audit reviews.
Oversees the management of hospital inventory and controls facility and administrative costs.
Oversees and performs other duties essential to the performance of the hospital as needed.
Master's degree in business or related degree is preferred.
5-7 years of experience in an administrative role, including customer service experience and leading a large team.
Certified Veterinary Practice Management (CVPM) is preferred.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Excellent oral and written communication skills.
Solid computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Exceptional interpersonal skills with staff and clients, and ability to work well in a team environment.
Implements customer service strategies and effective marketing techniques.
Implements HR policies and protocol development.
Oversees staff management including: coaching, developing, and motivating staff.
Oversees performance appraisals.
Ability to delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Models a professional, courteous and positive manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled veteran.