Alta Mesa Animal Hospital, located in Mesa, AZ is seeking a Hospital Manager to join our practice.
We are a well-established, full-service, small animal veterinary hospital providing comprehensive medical, surgical and dental care.
We provide a broad spectrum of diagnostic procedures through in-house testing and the use of external laboratories. We also work closely with local practices when special diagnostic procedures are required. The facility includes a well-stocked pharmacy, in-hospital surgery suite, in-house x-ray capabilities, and a closely supervised hospitalization area.
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The Hospital Manager is a leader and an integral member of the hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service.
Job Duties and Responsibilities
Leadership and Planning
Collaborates in a leadership role with the Managing Veterinarian as the ?owners? of the hospital?s success.
Creates the hospital schedule and manages labor costs to budget.
Participates in the weekly, monthly and annual planning and budget maintenance process.
Establishes goals for the practice and staff.
Acts as a champion for change and identifies, documents, shares, and promotes best practices
Plans and leads employee meetings.
Oversees employee benefits program and hospital insurance plans.
Educates employees on hospital financial policies and procedures, medical protocols, and client compliance program responsibilities.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Manages vendor relationships.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Works with the Managing Veterinarian and DDO to oversee staffing needs including hiring, training, disciplining and terminating as required.
Recruits new employees and participates in the selection process.
Completes employee orientation, training and performance appraisals.
Coaches and mentors employees and identifies continuous learning and skill building needs.
Implements performance-based incentive and rewards and recognition programs
Mediates conflict and maintains employee morale.
Manages front office staff including grooming and boarding staff.
Tracks and maintains current licensure for all DVMs.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Trains staff on client service initiatives and uses client visit growth best practices.
Demonstrates and reinforces the highest level of client service.
Manages client relationships; effectively resolves client issues and escalations.
Oversees client follow-up procedures, including reminders and call backs.
Utilizes client service initiative measurements to evaluate hospital and staff performance.
Ensuring payroll is accurately completed and submitted for all hospital staff
Manages accounts receivable.
Reconciles daily cash and monitors the petty cash.
Continually drives revenue and manages costs to budget.
Performs invoice audit reviews.
Manages inventory and oversees the semi-annual inventory process.
Controls all facility and administrative costs.
Processes DVM production payments.
Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals.
Qualifications: Knowledge, Skills, and Abilities
Supervisory and leadership experience
Multi-functional operations including budget and labor management
Customer service and marketing techniques
HR policies and protocol development
Staff management including: coaching, development, performance appraisals, and resolution management
Customer service best practices
General management skills including reporting and data analysis
Problem solving and conflict management skills
Excellent oral and written communication skills
Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred)
The ability to delegate responsibility and achieve results with hospital team members
Must be able to handle multiple tasks and remain flexible with assigned duties
Capable of championing change and driving innovative programs in the hospital
Must be able to work well in team environment
Capable of quality decision making
The ability to coach, correct, develop and motivate employees
Demonstrates excellent time and task management
Demonstrates professional and courteous presentation with staff and clients
Qualifications: Education/ Experience
Bachelor?s degree in business or related degree preferred
3-5 years experience in a Manager role
2-4 years customer service experience
Experience in a hospital setting in positions of increased responsibility a plus
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.