Our high-quality, AAHA accredited, small animal hospital located just north of Chicago is looking for an experienced Hospital Manager to join our team!

Forest Glen Animal Hospital is a 4-doctor practice operating in a beautiful 5,000 square foot facility with 5 exam rooms.  Our hospital cultivates a teamwork approach with all members helping each other which maintains a healthy, positive work environment.

Our ideal candidate has experience in managing people, finances, and systems,  strong organizational and planning skills,  experience with social media, community and team building, and has strong values.  Competitive salary and benefits offered.  This is a full-time position, 40-50 hours/week on-site.  Will need to be accessible off-site as well.   

More information at: forestglenah.com

ABOUT OUR HOSPITAL:

• Large treatment area, isolation room w/ oxygen cage and a bright surgical suite
• Digital radiographs
• Dental table, advanced dentistry system with digital dental x-ray
• In-house blood work diagnostics
• Large selection of In-house pharmacy
• Cat Friendly hospital with AAFP accreditation

Located in Jefferson Park on the north-side of Chicago, our location makes it possible to enjoy the benefits of a big metropolitan city while living in the quiet comfort of a residential neighborhood. You would have access to multiple modes of transportation (Metra, CTA train or bus, two major highways, bike lane, or O?Hare Airport) for an easy commute and an array of indoor and outdoor attractions. 

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.

Job Duties and Responsibilities

Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.

• Participates in the planning and budget maintenance process.

• Establishes goals for the practice and staff.

• Creates the hospital schedule and manages labor costs to budget.

Operations

• Oversees employee benefits program and hospital insurance plans.

• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.

• Performs quality checks and reviews of client files.

• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.

• Implements performance-based incentive and rewards and recognition programs.

• Manages staff, including grooming and boarding staff if applicable.

• Tracks and maintains current licensure for all DVMs.

Client Service

• Demonstrates and reinforces the highest level of client service

• Resolves client issues and escalations, and oversees client follow-up communication.

• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Financial

• Ensures payroll is accurately completed and submitted for all hospital staff.

• Manages accounts receivable and cash on hand, including performing invoice audit reviews.

• Manages hospital inventory and controls facility and administrative costs.

• Performs other duties essential to the performance of the hospital as assigned.

Qualifications:

• Bachelor?s degree in business or related degree is preferred.

• 3-5 years of experience in a manager role, including customer service experience.

• Experience in a hospital setting in positions of increased responsibility is a plus.

  Knowledge and/or experience in the following areas:

• Multi-functional operations including budget and labor management.

• Manage time and tasks appropriately and remain flexible with assigned duties.

• Supervisory and leadership experience.

• Reporting and data analysis.

• Problem solving and resolution management skills.

• Oral and written communication skills.

• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).

• Interpersonal skills with staff and clients, and works well in a team environment.

• Customer service strategies and effective marketing techniques.

• HR policies and protocol development.

• Staff management including: coaching, developing, and motivating staff

• Conduct performance appraisals.

• Delegate responsibility and achieve results with hospital team members.

• Make decisions confidently and effectively.

• Model a professional and courteous manner with staff and clients.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.