Onsite Veterinarian - Claims and Appeals Processor
June 4, 2018
Newtown Square, Pennsylvania
Type & Experience Level:
Full Time - One to seven years
DVM or equivalent
Petplan, America’s #1 rated pet insurance provider, is searching for talented service professionals to join our rapidly growing team in our suburban Philadelphia headquarters. This is an exceptional opportunity to begin working in the booming animal health market and to join one of the fastest growing companies in America! Petplan’s new location in Newtown Square, just minutes from both Center City and the Main Line, boasts amazing amenities in a 210-acre parkland campus perfect for both people and pets.
The Ellis Preserve campus features a fitness center with on-site personal training staff and aerobic classes like spinning, step and yoga, a basketball court, weight room, juice bar, massage and daycare facilities. There’s also a full service cafeteria and beautiful walking trails, outdoor seating and exquisite treescapes.
Our “staff vets” are individual contributors who work their tails off providing exceptional support (both administrative and moral!) to the entire claims department. You must be passionate, positive, determined and focused. You must have a willingness to learn, grow and provide industry-leading claims service (and have fun doing it). You should be able to demonstrate a relevant employment history that includes administrative experience, critical thinking and solid judgment capabilities, and a demonstrated ability to push to improve the status quo. Experience in insurance is highly desired. A desire to shape the development of an industry-leading organization is needed. A sense of humor is non-negotiable. Pet lover a must!
Assess claims submitted by policy holders for their dogs and cats to determine coverage
Support claim adjusters and customer support team on advanced medical cases
Conduct claim appeal and write compliance letters in response to appeal determination
Discuss medical conditions directly with treating veterinarians on escalated cases or complex claims and appeals
Determine and composes technical documents outlining eligibility of coverage for a policy holder
Communication: verbal and written communication with clients and veterinary community regarding condition coverage and policy features
Exceptional communication skills both verbal and written
Comfortable presenting to a group of employees
Self- motivated with ability to work in a group dynamic
Prior office or insurance experience a plus
Proficient computer skills including but not limited to MS Office Suite, outlook, and comfortable using learning multiple web based applications
The position is full time with a competitive salary. Comprehensive benefits package includes health, dental, 401K, paid vacation and of course, discounted pet insurance!
At Petplan, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Petplan is proud to be an equal opportunity employer.
Top-rated pet insurance provider, Petplan, is the only pet insurance company to have been included on Inc. Magazine’s list of 500 fastest-growing, privately held companies in America. Petplan’s fully customizable dog insurance and cat insurance policies provide coverage for all hereditary conditions for the life of the pet as standard, and meet the coverage requirements and budget for pets of all/any age. Petplan policies are underwritten by AGCS Marine Insurance Company, a member of the Allianz Group, rated A+ by A.M. Best (2010). For information, about Petplan pet insurance, visit www.GoPetplan.com, read the Petplan Pet Insurance Blog, or call 1-866-467-3875.